company response to my first review contains false claims
The false claim that they “did not hear from me after the 22nd of June” has a documented email trail followed with an email on 18 July 2025 to ask about my refund and there was no response for over 8 months. Then a follow up again on 8 March 2026, met again with no response, on the same return thread.This was just 2 weeks ago, constituting failure to discharge refund obligations.
After about 9months of your inaction, I decided to escalate publicly with my review, and SUDDENLY on the same day 25/03/2026, I get rude and unprofessional emails from the company amounting to misrepresentation and libel. Our correspondences contradict company claims and clearly shows no engagement before this review .
Requesting tracking details 9 months after I confirmed delivery is not due process but obstruction. They didn’t respond or ask 9months ago when I sent an email to notify them of the return.
The documented evidence shows the timelines : 20 June 2025 return initiated, 28 June 2025 delivered (Ref: P2G136060093), 18 July 2025 follow-up, 8 March 2026 follow-up, 8+ months of inaction, response only after public escalation. This pattern reflects dishonest conduct, misrepresentation of facts, and reputational defamation through false accusations.
Dear R, this is now the third review you've left. We'd usually report this sort of thing but I think it's important that it's visible. That refrence -P2G136060093 (https://www.parcel2go.com/tracking/P2G136060093) clearly shows through the tracking status that you haven't sent the item back.
Once again, we've asked since just last year to share the proof of delivery which you have not done. This is exactly why we offer a tracked return label, which you refused.
If you can simply do that we will then be able to process your return immediately.
Awaiting your email,
Regards.
Dan
Founder and CEO
HELIOS Red Light Therapy
I found my experience with red light therapy very smooth and stress free, Dan answerd all my questions.
Prompt delivery.
The price was very reasonable and the light is sturdy and well made. Seems to work very well. Have already recommended to friends.
I was back and forth regarding buying this stand as it’s a bit on the pricy side but after deciding to purchase I wasn’t disappointed - the stand is built to a high standard and is very sturdy. Very happy👍
My skin feels lovely after using this device for just over a month. I use it mainly for beauty benefits but its also brilliant for aching muscles after workouts and to generally just wind down after a busy day. It was delivered promptly and packaged very well. Can't fault this brand, highly recommend to anyone looking to start their red light therapy journey. :) 10/10

